Virtual care, anywhere. 24/7 access to board certified doctors and pediatricians from where it is most convenient for you—home, office, or on the go. The average time to consult with a doctor by phone, secure video, or mobile app, is less than 10 minutes and costs $0 per visit. During your virtual consult, your physician will diagnose non-emergency medical issues and offer a treatment plan including prescriptions, when medically necessary. Your life is 24/7. Now your doctor is too.
Non-emergency conditions include:
- Cold / Flu
- Ear problems
- Insect bites
- Nausea / Vomiting
- Pink eye
- Respiratory problems
- Sore throats
- And more
How to Use
- Click Use This Benefit to activate your account
- Click Activate Now
- Be sure to enter your First Name, Last Name and Member ID exactly as it appears on your membership card
- Create a unique username and password for your MDLIVE account to secure your personal health information
- Complete your medical profile before requesting a visit
- When your MDLIVE activation is complete, you can browse doctor profiles, view available appointment times, schedule an appointment with the doctor of your choice, or add dependents
- Each dependent will have a unique username and password
- If you have questions or would like to request a consultation by phone, call 844.529.5780
- Download the MDLIVE App from iTunes App Store or Google Play
- Prescriptions can be sent to your pharmacy when medically necessary
Q. Is MDLIVE appropriate for every medical condition?
A. No. MDLIVE is designed to handle non-emergency medical conditions and can often substitute for a doctor’s office, urgent care center or emergency room visit for common conditions like the flu or pink eye. However, it is not intended to replace your primary care doctor or to be used in life-threatening emergencies. You should not use MDLIVE if you are experiencing a medical emergency. In case of a life-threatening emergency, dial 911 immediately.
Q. What are some of the common conditions MDLIVE treats?
A. MDLIVE doctors can diagnose and treat many non-emergency conditions, including: sinus problems, respiratory infections, allergies, urinary tract infections, cough, diarrhea, insect bites, pink eye, cold and flu symptoms and many other non-emergency illnesses.
Q. Is MDLIVE safe and private?
A. Yes, MDLIVE is safe and private. MDLIVE is compliant with HIPAA (the Health Insurance Portability and Accountability Act) and will only share your information with your selected doctor and pharmacy.
Q. Who are the MDLIVE doctors?
A. All MDLIVE doctors are U.S. board certified, have on average 15+ years of experience, and are able to treat a wide range of conditions. When you log in and request an appointment, you will only be shown doctors who are licensed to practice in your state. Following each appointment, you will be given an opportunity to complete a survey to evaluate the doctor and your experience. The results are analyzed and reviewed for quality assurance, and used as part of MDLIVE’s continuous improvement process.
Q. Can a doctor prescribe medication as part of an MDLIVE appointment?
A. Yes. If the MDLIVE doctor believes medication is needed, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to one of over 65,000 pharmacies. If for any reason your preferred pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for the doctor to sign and fax. All prescriptions are fully compliant and include all required information.
Q. Can MDLIVE be accessed on mobile devices?
A. Yes, MDLIVE can be accessed on most mobile devices with an Internet connection. The MDLIVE App is available for download in the Apple App Store, the Google play Store, and the Windows Store.
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