Restora Health Programs
Restora Health is not health insurance. If you need coverage for hospital stays or surgery or emergency room visits, etc., you will need to work with an insurance carrier or a health sharing provider.
For 24/7 Care + Benefits, and 24 / 7 Edu-Care, this plan is NOT insurance. The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00. It contains a 30 day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. Member shall receive a reimbursement of all periodic membership fees if membership is cancelled within the first 30 days after the effective date. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475, 800-800-7616. Website to obtain participating providers: MyBenefitsWork.
Benefits are not available to UT, VT, or WA residents.
Not much. In fact, you only ‘NEED’ a phone. It can even be an old-fashioned, wall-secured, corded phone. But you will have the best experience if you have a smart-phone, or tablet, or PC. Sometimes, you may want a rash evaluated or the doctor may just want to see ‘how you look’ and so being able to see you is a good thing. As well, you may want to go to your local Walgreens and purchase an automated blood pressure cuff, a pulse oximeter, and a thermometer. This may help us when you call in.
Some insurance companies do cover and some do not. You will have to contact your insurance company to see what is and what is not covered, but typically, insurance companies do not cover monthly membership fees for medical services.
Restora Health has 2 programs. 1 – Our 24/7 Care + Benefits monthly program at $19.95 per month plus a $19.95 sigh-up fee; and, 2 – Our 24 / 7 Edu-Care Program, designed for families with children at college, is just $12.95 with a $9.95 sign-up fee. Your whole household is covered under both these programs for the same low, monthly fee.
The $19.95 sign-up fee for 24 / 7 Care + Benefits covers the processing time of enrolling as well as access to the on-line Health Assessment Test and then subsequent compilation of your Personal Health Plan, which is an exhaustive individualized plan based on the Health Assessment Test. For our 24 / 7 Edu-Care program, the $9.95 sign-up fee covers the time of enrolling the member to the different services as well as giving access to the on-line Health Assessment Test and then subsequent compilation of your Personal Health Plan.
Yes with our 24 / 7 Care + Benefits program, discount labs services are included. And you do not need a doctor’s prescription to order labs for yourself. (Our 24 / 7 Edu-Care program does not offer discount lab services.) You can see what your own chemistry panel is or check your own thyroid levels. To get these interpreted, then you can send them to our ‘Doctors On-line’ and they will read the labs for you. Just go to the link on the site and follow the instructions for ordering your own labs.
It is not required for the 24 / 7 Care + Benefits program or for the 24 / 7 Edu-Care program. Our programs have no contracts and offer a 30 day money back guarantee. When you sign up, there is a sign-up fee and your credit card will be automatically charged each month, but you may cancel at any time.
Many members realize what the studies prove: A health coach will help you achieve your goals faster. So, Yes, you can schedule as many sessions as you feel you need beyond the four you receive with your membership, and you will be charged a non-refundable fee of $40 per session that is paid up-front.
Yes. In most cases, the monthly membership fee can be reimbursed by flexible spending accounts (FSAs), medical savings accounts (MSAs), health reimbursement accounts (HRAs), and health savings accounts (HSAs). If requested, RestoraHealth will provide you with a statement of services to present to your benefits administrator as reimbursement may be sought through the FSA claim submission process. Please note that the fee cannot be paid using an FSA debit or credit card (you will have to manually submit your claim).
Of course. The entire Restora Health IT and Tele-platform is secure and HIPAA compliant (Health Insurance Portability and Accountability Act) so all of your communications with the Restora Health staff and any subcontracted staff of New Benefits and MDLIVE are also HIPAA compliant and secure. As well, all your conversations with any Restora Health staff or the teams of MDLIVE or New Benefits staff are completely confidential. We take extraordinary means to assure your security and privacy.
Our Restora Health doctor is yours through the Primary Care Optimal Health program, but you will not always have access to that doctors due to time and scheduling issues. If you call the MDLIVE 24 / 7 doctor (through 24/7 Care + Benefits), then perhaps you can have the same doctor each time through MDLIVE. You have the ability to ‘select’ the doctor you wish to visit with. Your schedule will depend upon who you see. Because we want YOU to be in control of your access, we do not assign one doctor to you through MDLIVE, but you will have the same doctor with our Primary Care Optimal Health program. You can always talk to a doctor 24 / 7 through MDLIVE and if you are requesting a specific doctor at MDLIVE, then you may have to wait until that doctor is available. More importantly however, is that you will have the same Nursing team to work with you to maintain your Continuity of Care when you enroll in our Primary Care Optimal Health program.
All visits with any of our doctors is completely through secure text, phone, and video-chat. If, for whatever reason, you need to be seen in person by a Specialist or a walk-in clinic Provider, you can be directed by the Medical Concierge team to a proper specialist, or you can go to a Walgreens Walk-in Clinic (through 24/7 Care+ Benefits) where we have contracted services at a discount for you.